RM99 believes the best entertainment is healthy entertainment. We provide a full suite of self-control tools, safe gaming practice guides, and support to ensure your gaming experience at rm99 stays enjoyable — never overwhelming.
All of these tools are free, easy to use and can be activated directly from your rm99 account settings.
Set the maximum deposit amount you can add to your rm99 account within your chosen period. Once the limit is reached, rm99's system will automatically block any further deposits until the next period begins. Limits can be reduced immediately, but increases require a 7-day waiting period to prevent impulsive decisions.
Set the maximum loss amount you're comfortable with for each week. Once your loss limit is reached, rm99 will block any further betting for that week. This is the most effective way to ensure you stay within your planned budget and never exceed the limit you've set for yourself.
Set a maximum daily playing time for your rm99 account. The system will send you a reminder as you approach the time limit, and can be configured to log you out automatically once the limit is reached. This tool is especially useful for making sure gaming doesn't eat into your rest, mealtimes, or sleep.
If you feel you need a break from online gaming, rm99 offers a self-exclusion option for periods of 30 days, 90 days, 180 days, 1 year, or permanent exclusion. During this period, your account will be fully suspended and you will not be able to log in, deposit, or play at rm99. This reflects rm99's serious commitment to player well-being.
You can opt out of receiving any promotional communications, bonus offers or advertisements from rm99. This option helps players who are trying to reduce their use of the platform by limiting their exposure to promotional material that could make it harder to play in a more controlled way.
Request a full activity report for your rm99 account – covering total deposits, total wagers, winnings, net losses, and time spent playing – for any selected month. This report helps you objectively assess your gaming habits based on real data, not estimates or gut feelings.
Answer the following brief questions honestly. This is not a test – it is a tool to help you better understand your own playing habits.
Based on your answers, it looks like you're playing within healthy limits. Keep using rm99's self-control tools — such as deposit limits and time limits — to maintain these positive habits. Remember, responsible gaming is gaming that stays fun.
Your answers show some signs that may warrant attention. rm99 encourages you to activate the self-control tools in your account – deposit limits, loss limits and time limits are a good place to start. If you feel you need further help, contact the rm99 support team via live chat or consider the temporary self-exclusion option.
Activate Self-Control NowSet these limits in your account settings — all tools are free and can be activated at any time.
Control the maximum deposit amount per day for a single rm99 account.
Set the total deposit amount permitted over any consecutive seven-day period.
Once your weekly net loss reaches the limit you've set, betting is blocked immediately.
Set a maximum daily playing time with automatic reminders from rm99.
If you feel gambling is becoming a problem, rm99 offers a self-exclusion option for periods of 30 days, 90 days, 180 days, 1 year, or permanent exclusion. During the active period, your account is fully blocked — login, deposits, and betting are all unavailable. To activate self-exclusion, contact the rm99 team via 24/7 live chat and we will process your request within 24 hours.
Gambling can become a problem when it starts to interfere with daily life. Learn to recognise these signs in yourself or someone you care about.
Simple steps to activate responsible gambling tools in your rm99 account.
Access the rm99 platform on your phone or computer and log in using your registered username and password.
Click the profile icon at the top of the platform and select "Account Settings" or "Responsible Gaming" from the menu that appears.
Choose the appropriate tool – deposit limit, loss limit, time limit or self-exclusion – and enter the value or duration you want to set.
Rm99 will send a confirmation notification to your registered email or phone number. Reductions take effect immediately upon activation.
If you're experiencing any difficulties or would like to activate self-exclusion, reach out to the rm99 support team via 24/7 live chat — we're here to help.
Five principles that guide how rm99 handles responsible gambling issues every day.
Rm99 consistently reminds players that online gambling is a leisure activity — just like watching a movie or going out for dinner. It is not a financial strategy, not a way to settle debts, and not a reliable source of income. Think of the money you spend on gaming as an entertainment cost — an amount you are fully prepared to lose without it affecting your daily life.
The best responsible gaming practice at rm99 is to set your playing budget before you open the platform — not while you're playing or after a loss. Financial decisions made during a session are often driven by emotion and rarely reflect rational judgment. Use rm99's deposit limit as a tool to enforce the budget you've already decided on with a clear head.
Playing slots, live baccarat or betting on Malaysia Super League football when you are stressed, angry, upset or under the influence of alcohol are high-risk situations. rm99 encourages players to only play when they are in a stable emotional state and to play for enjoyment, not as an escape from problems or a way to relieve stress.
Healthy gambling is gambling that stays balanced with the other aspects of life. rm99 encourages players to take regular breaks during gaming sessions, designate days where you don't play at all, and ensure that family relationships, work, other hobbies, and your wellbeing are not compromised by activity on the rm99 platform.
One mistake many people make is waiting too long before seeking help – waiting until debts have multiplied or family relationships have seriously deteriorated. rm99 encourages players and their families to discuss gambling-related concerns early, while solutions are still more within reach. The rm99 support team is one of the first places you can turn to.
The rm99 platform is for adult players aged 18 and above only. Parents and guardians are responsible for ensuring that minors do not have access to rm99 accounts or devices logged in to the platform. Enable parental controls on all shared devices. If you suspect a minor is using the platform, contact rm99 immediately.
Responsible gaming isn't something rm99 simply puts on a page to satisfy operational compliance requirements. It is a core value that genuinely shapes how we build our product, train our support team, and make day-to-day business decisions. We are fully aware that a platform like rm99 — with over 1,000 engaging games, attractive promotions, and the ability to deposit via Touch 'n Go eWallet or DuitNow in seconds — can be deeply compelling. And with that appeal comes serious responsibility.
Rm99 is an online entertainment platform. Slots, live baccarat, roulette, Malaysia Super League football betting, badminton, e-sports – these are all entertainment activities. Just as you might go to the cinema or dine at a fine restaurant, there is a cost involved, and it is money you set aside for an enjoyable experience. The difference between healthy gambling and problem gambling comes down to one simple question: is the money you use to play money you can afford to lose without it affecting your daily life, your financial responsibilities or your relationships with the people you care about? If the answer is yes, you are playing within healthy limits. If not, rm99 wants to help you find your way back to that safe space.
Some platforms may view self-control tools as something that cuts into their revenue – fewer deposits means less income. rm99 sees it differently. Players who stay within healthy limits are players who will keep coming back to rm99 for the long term. Players who exceed those limits may generate short-term revenue but will eventually stop – whether due to financial difficulties, family pressure, or the decision to quit altogether. rm99 chooses to build lasting relationships with players who game responsibly.
That is why rm99's self-control tools – deposit limits, loss limits, time limits and self-exclusion – are not simply listed as platform features. They are built with care, tested to ensure they work effectively, and the rm99 support team is trained to actively encourage players to use them. When you contact rm99 support and mention that you want to manage your playing habits, you will not be redirected back to the games – you will be treated with respect and helped to activate the tools that are right for your situation.
Malaysia is a diverse country with a wide range of views on gambling. rm99 respects this diversity and makes no assumptions about the personal values of our players. What matters to rm99 is ensuring that all players who choose to use our platform do so through informed choice, with adequate control over their playing habits and a clear understanding of the risks involved.
Whether you're a Malaysian player who enjoys betting on EPL or Liga Super Malaysia football, spinning slots during half-time, or sitting at a live baccarat table on the weekend — rm99 is your place to have fun. We just want to make sure that fun stays fun, and never becomes a burden. Use the self-control tools we provide, play with money set aside purely for entertainment, and reach out to us if you or someone you care about feels that gambling is becoming a problem.
Rm99 recognises that a gambling problem doesn't only affect the player — it also impacts family and loved ones. If you are a family member concerned about someone close to you, rm99 can help by providing information on the tools available and how to approach the conversation. Contact the rm99 support team by email at support@rm99.link with the subject line "Responsible Gaming Assistance Request" — we will respond with full confidentiality and empathy.
Rm99's commitment to responsible gambling is ongoing. We are always looking for ways to improve our tools, raise awareness among players and ensure that the rm99 platform remains a safe and healthy space for all 500,000-plus of our members. Thank you for taking the time to read this page – that action alone shows that you take how you play seriously, and that is a good start.
Answers to the most frequently asked questions about self-control tools and responsible gaming at rm99.
RM99 is committed to keeping our platform a safe and healthy place to be entertained. All self-control tools — deposit limits, loss limits, time limits, and self-exclusion — are free and can be activated in your account at any time. If you need help or further information, contact us via 24/7 live chat or email support@rm99.link. Gambling is for entertainment, not a solution to financial problems.
Read Full RM99 Terms & Conditions →Over 500,000 Malaysian players game responsibly on rm99 every day. Register a free account, activate your self-control limits, and enjoy more than 1,000 games in a safe and controlled environment.
For adults aged 18 and above only. Gambling can be addictive. Play responsibly.