By registering and using the RM99 platform, you agree to comply with all terms and conditions set out below. Please read carefully before making any deposit or starting any game.
A clear summary of the six core principles that define the relationship between you and RM99.
The RM99 platform is for adults aged 18 and above. All registrations are subject to age verification. RM99 reserves the right to request identity verification documents at any time and to suspend accounts that do not meet the minimum age requirement.
All deposits into your rm99 account must be made via an accepted method — DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, or FPX. Withdrawals are only processed back to the same method used for the deposit, for security and anti-money laundering purposes.
All bonuses offered by rm99 – including welcome bonuses, deposit bonuses, and periodic promotions – are subject to rollover requirements that are clearly stated in each offer. Winnings derived from bonuses cannot be withdrawn until the rollover conditions have been fully met.
Each individual is permitted to hold only one active account on RM99. Users found to hold more than one account will have all related accounts closed and balances frozen. RM99 employs an advanced detection system to identify duplicate accounts.
Your RM99 account password and login credentials are entirely your responsibility. RM99 will never ask for your password through any channel. Do not share your account details with anyone — RM99 is not liable for any losses resulting from the account owner's own negligence.
RM99 is committed to responsible gaming. We provide self-control tools including deposit limits, loss limits, and forced break options. Players who feel they need help are encouraged to contact the RM99 team or use the tools available in their account settings.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User" or "Member") and RM99 ("Company", "we", "us"). By accessing, registering for, or using the RM99 platform in any way — including browsing the website, making deposits, playing games, or using any of the services offered — you are deemed to have read, understood, and agreed to be bound by all Terms set out herein.
If you do not agree with any part of these Terms, you are required to stop using the rm99 platform immediately and refrain from making any deposits or transactions. Continued use of the rm99 platform following any amendments to these Terms constitutes your acceptance of the latest updated version.
The RM99 platform is for individuals aged 18 and above only. By registering, you confirm and warrant that you are at least 18 years of age. RM99 reserves the right to request proof of age at any time and to suspend or terminate accounts that are unable to verify the required age eligibility.
Each individual, household, and IP address is permitted only one active rm99 account. Opening multiple accounts – whether using different personal details, different devices, or different internet connections – is strictly prohibited. rm99 employs advanced detection technology and reserves the right to:
You are responsible for ensuring that all information provided during registration is accurate, truthful, and up to date. False or misleading information is grounds for immediate account closure and balance freezing. rm99 will conduct identity verification (KYC) processes as required by operational and compliance needs.
RM99 accepts deposits via the following methods, all of which are legitimate local Malaysian payment options:
Rm99 does not accept deposits by cash, cheque, money order, or any method not listed above. The minimum deposit is RM20 and rm99 does not charge any processing fees on deposits.
Withdrawals are only processed once all of the following conditions have been fully met:
Under normal circumstances, withdrawals are processed within 3 to 10 minutes to a registered Malaysian e-wallet or bank account. Withdrawals exceeding daily limits or requiring additional security checks may take up to 24 hours to process.
All transactions on the rm99 platform are conducted in Malaysian Ringgit (RM/MYR). rm99 does not accept or process transactions in any foreign currency. Any attempt to deposit in a currency other than RM will be automatically rejected by rm99's payment processing system.
All bonuses and promotions offered by RM99 are subject to specific terms and conditions stated in each offer. These include, but are not limited to: minimum deposit requirements, rollover conditions (multipliers), bonus validity periods, minimum odds requirements for Sports Betting, and eligible games for casino bonuses.
Rollover means you are required to wager a specified multiple of the bonus value before any associated winnings can be withdrawn. For example, a RM100 bonus with a 10x rollover means you need to place a total of RM1,000 in wagers – across one or multiple sessions – before winnings from that bonus can be withdrawn. The exact rollover requirement for each offer is stated on the respective promotions page.
RM99 strictly prohibits all forms of bonus abuse, including:
All games available on the rm99 platform – including slots, baccarat, blackjack, roulette, fishing games, and game shows – use a random number generator (RNG) that is independently audited by an accredited third party. Every game outcome is entirely random and cannot be influenced or manipulated by any party, including rm99 itself.
All settled game results are final and cannot be disputed, except in cases of proven technical failures that directly affected the outcome. Should a technical disruption occur during a game, rm99 reserves the right to:
Every game on rm99 has set minimum and maximum bet limits. These limits may vary by game, table, and member VIP status. Rm99 reserves the right to adjust bet limits at any time without prior notice.
Rm99 strives to ensure that all sports event information — including start times, team names, and odds — is accurate. However, in the event of an error in event information (e.g., odds entered incorrectly by a significant margin), rm99 reserves the right to void the affected bets and return the stake to the player's account.
For in-play betting, odds are updated continuously in line with how the event unfolds. An unavoidable delay exists between actual event conditions and the odds displayed. Rm99 reserves the right to void any in-play bets accepted after the outcome of an incident (e.g., a football goal) has occurred but before the system is able to update the odds.
Official results issued by the relevant sports governing body are used to settle bets on rm99. For Malaysia Super League and EPL football, the result at full time (90 minutes) is used, unless otherwise stated in the terms of the relevant market.
In parlay or accumulator bets, if any single event on the ticket is cancelled or declared void, that event will be adjusted to odds of 1.00 and the remaining selections on the same ticket will continue as normal — the entire ticket will not necessarily be voided.
The following activities are strictly prohibited on the rm99 platform and may result in immediate account closure and balance freeze:
Rm99 reserves the right to suspend, restrict, or close any account at any time, with or without notice, if rm99 has reasonable grounds to believe that the member has breached any of these Terms, engaged in fraudulent activity, or violated applicable laws.
You may close your rm99 account at any time by contacting our support team. Prior to closure, any remaining balance in your account – after deducting bonuses that have not yet met their rollover requirements – will be processed for withdrawal to your registered payment method.
Rm99 offers a self-exclusion option for players who wish to take a temporary or permanent break from gaming. Available self-exclusion periods are: 30 days, 90 days, 180 days, 1 year, or permanent exclusion. During this period, you will not be able to access or deposit into your rm99 account.
Rm99 is not liable for any loss or damage arising from:
RM99 also makes no guarantees regarding the outcome of any game or bet. All games and bets carry financial risk, and players are solely responsible for their own decisions to play and the amounts they wager.
RM99 reserves the right to modify, add to, or amend any part of these Terms at any time. Amendments take effect immediately upon being published on the RM99 website. It is your responsibility to review these Terms periodically to ensure you remain in compliance with the latest version.
For material and significant amendments, rm99 will endeavour to notify members via email or in-platform notification at least 7 days before the changes take effect, except in cases where immediate changes are required for legal or security reasons.
Continued use of the rm99 platform after any posted amendments constitutes your acceptance of the revised Terms.
These Terms & Conditions and all disputes arising from or in connection with the RM99 platform are governed by applicable law. Should any provision of these Terms be found invalid or unenforceable, that provision shall be deemed severed from the Terms, while all remaining provisions shall continue in full force and effect.
RM99 operates as a digital entertainment platform and complies with all regulations applicable to online service operations. All members are responsible for ensuring that their access to and use of the RM99 platform complies with the local laws in force in their jurisdiction.
If you have any questions, concerns, or complaints regarding rm99's Terms & Conditions, please reach out to our team through the following channels:
Our Malay-speaking RM99 support team is ready to help you understand any aspect of these Terms in greater detail. We believe transparency is the foundation of a strong relationship between a platform and its players — don't hesitate to reach out if anything is unclear.
The most important points every rm99 member should keep in mind.
Rm99 is an adults-only platform. Registration by individuals under 18 is strictly prohibited, and any such accounts will be closed with balances frozen.
Each player may only hold one active account. Duplicate accounts risk closure of all accounts involved and forfeiture of balances without compensation.
The minimum deposit is RM20 via Malaysian payment methods only. The minimum withdrawal is RM50 and is processed within 3–10 minutes to your e-wallet or local bank account.
All rm99 bonuses carry rollover requirements that must be fulfilled before winnings can be withdrawn. Please read the terms of each promotion carefully before claiming.
Rm99 will never ask for your password. Do not share your login credentials with anyone — rm99 is not responsible for any losses resulting from a player's own negligence.
Deposit limits, loss limits, and self-exclusion options are available in your rm99 account settings. Use these tools to keep your gaming experience enjoyable.
Terms & Conditions documents tend to have a reputation as something dull and full of "fine print" that most people skip — but at rm99, we think that needs to change. Our Terms are written in plain, easy-to-understand language, not loaded with confusing legal jargon. We believe every Malaysian player deserves to know exactly what they are agreeing to when they sign up and use the rm99 platform, which is why we have taken the time to write this document in a way that anyone can understand.
At its core, rm99's Terms & Conditions are built around three things. First, protecting you as a player – ensuring fair gameplay, accurate payouts, and the security of your personal information. Second, safeguarding the integrity of the rm99 platform against misuse that could harm the experience of all other players. And third, ensuring rm99 operates within responsible legal and ethical boundaries. Once you understand the purpose behind each rule, they become much easier to accept and follow.
One of the sections of the Terms that most frequently raises questions from new rm99 players is the bonus rollover requirement. Many wonder why they cannot immediately withdraw bonus funds they have received. The explanation is straightforward: without rollover requirements, some individuals would sign up purely to claim a bonus, withdraw it immediately, and never actually play. Rollover requirements ensure that bonuses are used for their intended purpose — to give you extra funds to play and enjoy the rm99 platform, rather than simply acting as instant free cash to be taken out straight away.
Rm99 always strives to set rollover requirements that are realistic and achievable. Rollover conditions for all bonus offers at rm99 are clearly stated on each promotions page, and the rm99 support team is available to explain how rollover is calculated for any enquiry. If you are unsure whether you have met the rollover requirement for a particular offer, check the "Bonus" tab in your rm99 account or ask our support team via live chat.
Rm99's Terms also cover how we handle your personal and financial data. In short: your data belongs to you, and we take its protection seriously. All information you provide to rm99 — your name, identification number, phone number, email, bank account or e-wallet details — is stored in systems protected by 256-bit SSL encryption and is never shared with any third party for marketing or commercial purposes without your consent. Please refer to the separate rm99 Privacy Policy for full details on how we handle your data.
To safeguard financial transactions, rm99 uses a multi-layered verification system for all withdrawal requests. This may feel like more steps than you'd like, but it exists to protect your funds from unauthorised access. If someone were to gain access to your rm99 account without your permission and attempt to withdraw your money, this layered security system is your last line of defence. We always encourage players to use a strong password that is unique to their rm99 account and to change it regularly.
The section of the RM99 Terms we are most proud of is the one on responsible gaming. RM99 does not simply include responsible gaming text as a formality — we genuinely build features that help players stay within healthy limits. Daily and weekly deposit limits can be set by you directly within your RM99 account settings. A weekly loss limit can be activated to ensure you never exceed the budget you have planned for. The self-exclusion option allows you to take a break from the platform for a period of your own choosing — from 30 days to permanent exclusion, if that is what is best for you.
RM99 recognises that a small number of players may experience difficulties related to gambling, and we have no wish to contribute to those problems. That is why the RM99 Terms explicitly state our commitment to responsible gaming and provide clear pathways to get help. If you or someone you know is struggling with gambling-related issues, please don't hesitate to contact the RM99 team or visit the Responsible Gaming us for available support resources.
The most frequently asked questions about rm99's rules and policies.
All personal information and transaction data associated with your rm99 account is protected by 256-bit SSL encryption. rm99 does not sell or disclose members' personal information to any third party without your explicit consent. For full details on how rm99 handles your personal data, please read our Privacy Policy.
Read RM99's Full Privacy Policy →Register your rm99 account for free, make a minimum deposit of RM20, and start enjoying over 1,000 games and 30+ sports alongside more than 500,000 Malaysian players who have already trusted us.
Gaming is for adults aged 18 and above. Play responsibly.